REFUND AND CANCELLATION POLICY

 

Customer Policy

(Updated as on 24th July, 2023)

 

IdeaDeck Innovations Private Limited (“Company”) is the sole and exclusive owner

of the brand BookMyChef and consistently works towards the protection of its

customers’ interests. Therefore, the Company follows a reliable, easy, and streamlined

process to facilitate the services being provided to its customers.

This Refund Policy (hereinafter referred to as “Policy”) read with Terms and Conditions

available on our website https://bookmychef.app/ and mobile application

BookMyChef (hereinafter collectively referred to as “Platform”) applies to services

offered to persons who are using or visiting the Platform.

For the purposes of this Policy, “Customer(s)” shall mean users who purchase the

services and book a Service Partner through the Platform and “Service Partner” shall

mean the professional who is offering their services through the Platform.

 

REFUNDS

1. Cancellation by Customer

a) Customers may cancel a booking on the Platform in advance to be eligible to

receive a refund. However, the Company reserves the right to charge a fee

for such cancellation.

b) Customers may be entitled to refund against such cancellation in the manner

as enumerated below:

 

Timeline Refund (%)

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 -Full Refund will be given until the time the Service Partner is not assigned to the event

- Full Refund for No show by the Service Partner 

​

50% Refund for the following 

- After the chef is assigned and until the ingredients are dispatched or 

-12 hours before the Service Partner’s estimated time of arrival

​

No Refund for the following 

​

- Customer missed a booking, and/or nobody present at the location

- Service Partner arrives but the ingredients/equipment are not ready.

 

c) The Company shall provide the refund to the Customers via the original

mode of payment opted by the Customer (e.g., credit or debit card), if

possible, provided that the Company will have no liability for refunds in

excess of the final booking price.

d) The Company may also provide the refund through a credit note or the

original mode of payment, depending upon the Customer’s preference.

e) In case of refunds, it may take up to 10 (ten) business days for the Company

to initiate the refund to the original payment source of the Customer.

 

2. Cancellation by Company

a) The Company may cancel the booking at any time in the event of

unavoidable circumstances or incidents which are deemed beyond the

Company’s control and consequently affects the availability of the Service

Partner booked for an event. In such cases, fees paid against such booking

will be refunded to the Customer in full.

b) However, should the Company cancel the booking in case of a material

breach by the Customer or in case of a serious misconduct on part of any

Customer, fee paid against the booking will not be refunded.

​

Chef/Service Partner Policy

​

IdeaDeck Innovations Private Limited (“Company”) is the sole and exclusive owner

of the brand BookMyChef and consistently works towards the protection of its

customers’ interests. Therefore, the Company follows a reliable, easy, and streamlined

process to facilitate the services being provided to its customers.

This Refund and Cancellation Policy (hereinafter referred to as “Policy”) read with

Terms and Conditions available on our website www.bookmychef.online and mobile

application Bookmychef (hereinafter collectively referred to as “Platform”) applies to

services offered to persons who are using or visiting the Platform.

For the purposes of this Policy “Customer(s)” shall mean users who purchase the

services and book a Service Partner through the Platform and “Service Partner” shall

mean the professional who is offering their services through the Platform.

REFUNDS:

In lieu of the services provided by the Service Partner through the Platform, the Service

Partner is entitled to receive monetary consideration at a rate mutually discussed

between the Company and the Service Partner from time to time. Therefore, the

Company is not entitled to refunds after the payment has been made to the Service

Partner.

Cancellation

1. Cancellation by Service Partner

1.1 The Service Partner will be allowed to cancel 1 (One) booking in a month

provided, they cancel such booking 72 (Seventy-Two) hours prior to the visit to

the Customer’s selected venue. However, the Service Partner’s rating will be

affected which might result in less chances of getting opportunities to provide

services.

1.2 The number of cancellations shall not be carried forward to the following month.

2. Cancellation by Company-

2.1 The Company may cancel the booking at any time in the event of unavoidable

circumstances or incidents which are deemed beyond the Company’s control.

2.2 The Company may cancel the event if it is brought to its notice that the booking

made is for an unlawful event or is unsure of the safety of the Service Partner.

 

2.3 However, should the Company cancel the booking in case of a material breach

by the Service Partner or in case of a serious misconduct on part of any Service

partner, the Company shall be entitled to withhold a fee to be paid against the

services and recover all costs incurred due to such misconduct and/or breach.

 

Disclaimer: The Company may amend this Policy at any time without any prior

intimation to the users. By continuing to use the Platform, the user consents to

the amended terms of this Policy.